Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies. offers online travel-related services through its own websites and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates.

If you disagree with this Privacy and Cookies Policy, you must leave our website immediately. We will assume, if you continue to use the website, that you have read, understood and accept the Policy.


What kind of personal information does use?

When you make a reservation, you are asked for your name and email address. You might also be asked for your home address, telephone numbers, payment information (for credit card bookings), the names of guests travelling with you.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our websites, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation.

We may also receive information about you when you use certain social media services.

Who are we?

We are and the website is owned by We Know Group (trading as Portfolio Cars). Our Company Number is 00484213 and our Registered Office is at 13 Grosvenor Gardens London SW1W 0BD

Why does collect, use and share your personal data?

    • Reservations: First and foremost, we use your personal data to complete and administer your booking.
    • Customer service: We aim to provide customer service 7 days a week from 8.30am – 6:00pm from our local offices and reservations desks. Sharing your details with our customer service staff allows us to respond when you need us – including helping you with any questions you might have about your booking.
    • Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and to manage your personal settings. Managing personal settings allows you to keep and share items which you have marked in your wish list and see accommodation, tours, attractions or other services that you have booked before.
    • Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
        When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or other type of email which you are sent.
        Based on the information you share with us, individualised offers may be shown to you on the website or on third-party websites, including social media sites. These may be offers that you can book directly on the website, or third-party offers or products we think you may find interesting.
    • Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
        We may need to respond to and handle requests you have made.
        If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
  • Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online booking services.

How does make use of mobile devices?

We use a different version of our regular website which has been optimised for mobile. Our mobile website processes the personal details you give us in the same way that our website does.

What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data you provide will (where it is relevant to any part of our business which is transferred) be transferred to the new owner or newly controlling party, and will be subject to the terms of this Privacy Policy The new owner/controlling party will then be permitted to use that data for the purposes for which it was originally collected by us.

If any of your data is to be transferred in this manner, you will not be contacted in advance and informed of the changes.


What security procedures does put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

Your credit card details – when they are needed as part of the reservation process – are not stored by us, nor do we share customer financial details with any 3rd parties.

Back to top