If you make an online booking, we will email out a booking confirmation that may also double as the booking voucher. You must present the voucher to the hotel, tour, attraction, theatre or car transfer supplier upon arrival. For some bookings, you will need to present the booking confirmation email to one of our information desks. If this is required we will send special instructions to you with the booking confirmation.
If you book an online package, we will email the itinerary to you and will include the appropriate voucher/s. You will need to print off the voucher/s and present them to one of our information desks.
If you are unsure about what documents, you should receive then please contact our Customer Service Team on: Telephone: 0800 310 0442 or email us at: firstname.lastname@example.org
This Policy is designed for information purposes only. Full details of our delivery, booking confirmation and vouchers are contained in our Terms and Conditions
Portfolio Cars and WeKnowLondon are divisions of WeKnowGroup Limited, trading as WeKnowGroup, a limited company registered in England & Wales,
whose registered office and trading address is at 13 Grosvenor Gardens, Belgravia, London, SW1W 0BD and whose company number is 00484213